FAQ’s

HOW CAN I PLACE AN ORDER?

In order to place an order with Monark.com.pk , you will be required to:

  • Sign in to your online account( optional )
  • Shop for the items you want
  • Add the items to your Shopping Cart
  • Proceed to checkout
  • Enter billing and shipping information( make sure the billing address is same as the shipping address)
  • Provide payment information
  • Review and submit your order
  • Check for order confirmation via email or text

HOW WILL I KNOW IF Stylefusion.net HAS RECEIVED MY ORDER?

After you place your order, you will receive an acknowledgment e-mail from StyleFusion.net  (info@stylefusion.net ) to confirm that your orders have been well-received. Next working day local customers will receive an email or phone call from our department to confirm your order. Do note that the order will only be shipped when its credit card payment has been approved, and in the case of COD orders. An order is shipped when the billing and delivery address are verified. Alternatively, you may check the status of your order through “My Account”.

I DID NOT RECEIVE ANY SALES ORDER SUMMARY, WHAT DOES THAT MEAN?

A sales order summary is an auto-generated e-mail where StyleFusion.net acknowledges the order you placed. You should receive this order summary within 15 minutes upon placing your order (please make sure that the e-mail is not sent to your junk folder).

THERE’S A MISSING ITEM IN MY ORDER, WHAT SHOULD I DO?

If there is any missing item(s), please contact us right away at the provided email: info@stylefusion.net or call us at: +123045607890 during working hours.

HOW WILL I VIEW MY ORDER DETAILS AND HISTORY?

Sign in to “My Account’ to view your order history. Click on the order you wish to view to see the details.
Order details are also sheared via an automated email once an order is placed, be sure to check your inbox for the order confirmation email and order details.

AM I ABLE TO TRACK MY ORDER?

Yes, when we dispatch your order for delivery you will receive a tracking link via email. Once you receive this tracking link, you can check the delivery status of your shipment. Sometimes this email is directed to the customer’s spam folder.

CAN I CANCEL MY ORDER?

Unfortunately, we are unable to cancel an order once it has been processed. We do our best to ensure fast delivery and it would be advisable to check your order before placing it.

CAN I AMEND MY ORDER?

Unfortunately, we are unable to amend an order once it has been processed/Shipped. This includes changing the size/color of an item, removing an item, changing the payment methods or delivery mode.

CAN I ADD ITEMS TO AN EXISTING ORDER?

All order received at Monark are processed/shipped within 12 working hours. In-case the order has been shipped, it is not possible to combine orders or add items to an existing order.